Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment has been received. Orders are not processed or shipped on weekends or Finnish public holidays.

If a product is temporarily unavailable or if processing is delayed for any reason, we will notify you by email as soon as possible.

Shipping Destinations

Our online store currently ships to destinations within the European Union. Available shipping destinations are displayed during checkout.

Outside the EU, OXA products are available through selected dealers. Visit our Find a Dealer page to check availability in your country.

Shipping Options

Available shipping options are displayed during checkout based on the destination country. Customers can choose their preferred shipping method from the available options. Available services may vary depending on the destination, parcel size, and local delivery network.

Shipping Costs

Shipping costs are calculated automatically during checkout based on the destination country, package size, and the selected shipping option.

Estimated Delivery Times

Estimated delivery times shown during checkout are based on the selected shipping option and destination. The following delivery times are provided for general guidance only:

Finland: 1–3 business days
European Union: 3–7 business days

Delivery times are estimates only and may vary due to, local postal services, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

Order Tracking

Tracking information is provided whenever available. Once your order has been shipped, you will receive a shipping confirmation email containing tracking details, if applicable.

Shipping Address

Please ensure that the shipping address provided during checkout is complete and accurate.

OXA innovations cannot be held responsible for delays, additional shipping costs, or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Shipments

Please inspect your shipment upon delivery.

If your order arrives damaged, please:

Take photographs of both the package and the product.
Keep all original packaging materials.
Contact us at info@oxainnovations.com as soon as possible.

This enables us to resolve the issue efficiently with the shipping carrier.

Lost or Delayed Shipments

If your shipment appears to be lost or has experienced an unusual delay, please contact us at info@oxainnovations.com. We will assist you by investigating the shipment with the shipping carrier and keep you informed throughout the process.